Agentic AI in Call Centers: Navigating Hype vs. Reality
Navigating Hype vs. Reality for Effective Deployment Agentic AI has the potential to redefine call center operations by automating routine tasks, enhancing customer experience, and improving agent performance. However, as with all emerging technologies introduced into the call center, its successful deployment and overall effectiveness are constrained by data silos—fragmented customer information dispersed across disparate […]
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