Monique Bozeman is a strategic and tactical marketing professional who focuses on marketing outcomes. Passion and a commitment to excellence characterize every engagement.
She has over 25 years experience helping organizations bring to market software solutions that improve the customer experience and deliver operational efficiencies and productivity enhancements.
Her technology focus and expertise is in voice, speech, telephony, CTI, CRM, call center, document management, email management, web self-service, and conversational AI technologies and applications.
Her extensive background includes serving in leadership solutions and product marketing roles in the U.S. and Europe at start-ups in the $3-10 million revenue range and companies hovering at the $500 million mark.
She has also spent half of her career as an independent consultant for start-ups and market leaders.
Her most recent vendor-side experiences was as head of product marketing at a Silicon Valley-based, Conversational AI start up. She’s also held senior marketing roles at pioneering callback vendor VHT and German start up VoiceObjects.
In 2002 she joined Genesys where she spent five years as a senior member of the product marketing team. She was responsible for competitive intelligence worldwide and all go-to-market activities and product evangelist for the core of the Genesys suite.
Prior to Genesys she held senior marketing roles at eCRM vendor Kana Software (Verint) and document management and workflow vendor FileNet (IBM).
Earlier in her technology-focused career, she served as director of research and product development for Inc. 500 startup Information Publishing, which pioneered some of the first U.S. and European conferences, trade shows, magazines (Voice Processing Magazine) and market studies for the voice and call center markets.
Monique Bozeman has consulted for some of the most well-known enterprise software companies in the industry. She is a frequent speaker at industry events and a contributing writer to trade magazines. She holds a Bachelor of Arts in Broadcast Journalism with a minor in European history from Southern Methodist University.
I've had the opportunity to hire Monique for several projects, primarily in the areas of market research and collateral development. Although there are several consultants who know my space, I continue to select Monique for three key reasons: #1- She's extremely easy to work with. Monique is un-phased by morphing projects, changing timelines, and difficult people. #2- She's an industry veteran and a people expert. She knows our industry well, and artfully works with sales people, clients, and peers to drive projects forward. #3- She gets results. I've given Monique some pretty difficult tasks and she consistently delivers beyond expectations. If you don't have time to micromanage and want high-quality results, Monique will deliver for you.
"Monique's most important quality is the passion for what she is doing and great enthusiasm she demonstrates when attacking new challenges. She deeply understands the contact center industry and has the great ability to see a big picture behind many tiny details she knows and monitors. It was a great pleasure working with Monique - a very friendly and supporting colleague."
I had the opportunity of working together with and having Monique as a consultant for a strategic initiative in NICE. Monique showed high level of professionalism and had a unique perspective and remarkable ability to understand the market dynamics. She has a unique combination of business orientation and technology understanding. The results of her work were impressive and had a sound effect.
Monique is bright, creative and thrives under pressure. She helped me create a brand in a crowded space with competitors many times larger than our company. The copy and results she provided is helping me advance my business. She is excellent and I highly endorse her abilities.” Her top qualities: Great Results, Personable, Creative. We hired Monique as a consultant in 2008.
It’s been great working with Monique. A seasoned marketing professional who will be an asset to any organization due to her contacts, insights and ability to execute. Can't wait to fully leverage her services at Cyara. She's been a great find for us and delivers results!
Monique is a self-motivated dynamic marketing person with the ability to make things happen quickly, excitingly and successfully. Monique always brings out the best in individuals and the business at hand. When you want to get something done you go to Monique
Monique possesses a unique skill set that consists of creativity, drive, tenacity and intelligence that has propelled her to the top of her field. I met Monique seven years ago when she was head of the competitive analysis division where I worked. I have recently had the pleasure of working with her as she has developed whitepapers, case studies and positioning slides for me. She is always on time and ‘gets it’ right the first time which really helps when you are in a pinch and need to drive revenue immediately. Her ability to translate the ‘vision’ onto paper is amazing and coupled with her ability to translate easy to understand value propositions has led to many great opportunities for me
Monique is a very committed, pragmatic and motivating marketing manager. She is good in tactical and strategic marketing topics and brings the right focus wherever needed. It was always fun to work with her.
Monique is a gifted professional whose wide range of interests and dynamic intellect enable her to dig beneath the brochure ware to understand what is really going on with competition, the marketplace, and the analyst community. Having Monique on your team provides a fresh look at these critical areas and adds a critical thinker as well -- something which is almost always not as readily available as we like to think!
Monique was many things at Genesys. She ran our competitive market analysis group, and she was awesome at her job. She was great at tracking competitive information on the web, with employees, from trade magazines, and also with her underground group of contacts. I would never ask how, I would just say "Wow."She was an expert on the competition, but that was the job she had. What she is really good at no matter what the role is first seeing the big picture, what do we want the successful outcome to be? Then tenaciously building the plan, bringing in the stakeholders to participate (selling them on the plan), and then executing on the plan. She was to say the least, very effective. Doing all of this while keeping her sense of humor (she has a great one), and being very easy to work with. She was a true asset at Genesys in many ways.
I worked with Monique on marketing strategy for the UK and with several UK customers on case studies and joint marketing activities. Monique was efficient, imaginative, and quick to build good relationships with customers. Her grasp of business priorities and marketing objectives impressed me and our customers. Monique was an effective, committed colleague, and also fun to work with.
Monique is a winner and true professional with whom it is a pleasure to work. She really understands the market and consequently provides incisive analysis that drives strong and confident business decisions. Her ability to size up the competitive landscape is second to none. Monique amply demonstrates all the skills necessary to drive a product marketing team.
I have collaborated with Monique on a number projects driving market awareness and education for our respective firms. She is a quick study on market trends and issues because she works VERY hard on connecting and communicating with a great network of contacts. Her follow through to drive events, marketing collateral, and analyst relationships rounds out a great portfolio of skills that have benefited many of my projects. Her professionalism and drive makes her a great partner to work with to get things done.
Monique is extremely professional, and yet very friendly at the same time. It was always a relief to know I had her on my side when marketing issues were discussed with a customer or a partner. Surprisingly for an American, she is able to easily win over and work with people of different cultures. She is very eloquent and to the point in her presentation in front of customers/partners. I cannot imagine winning customers like T-Mobile Czech (Czech Republic), PTC Era (Poland), Vodafone Ireland (Ireland), Polish Telecom (Poland) without her valuable contribution.
I enjoyed working with Monique very much both, from a professional and a personal standpoint. She is a professional marketing director who understands how to leverage relationships to get valuable information, put it into perspective, and create a compelling marketing strategy. I like her sleeves-up mentality to get things done successfully. She is very committed and even took personal hardships like a six-month expatriate assignment to add value to the company. Her opinions are very well founded and her recommendations to move forward were always good. For the personal standpoint, I like her attitude and the way she mingles with people. It was fun working with her and I had trust in her at all times.
During the time spent working together, I found Monique to be extremely responsive, committed and highly capable in her role. She added a degree of enthusiasm and energy to her role that was refreshing. I would highly recommend her.
Monique is one of the most gifted, gritty marketing professionals with whom I've worked. Monique is able to truly understand positioning, competition and business value and this came through in the steady stream of marketing materials, training and presentation she delivered to the Genesys field. Monique also did a fantastic job representing Genesys with customers, prospects, analysts and press. I hope I get the opportunity to work with Monique again in the future.
Monique brings a tremendous amount of energy to her work and succeeds in sharing her enthusiasm about the product both within the company and with customers and analysts.
Monique has a great understanding of marketing principles, and knows how to successfully apply them, whether for a mature product or for market introduction of cutting edge technology. Monique has a very dynamic personality, and always impresses many with her outstanding public speaking skills.
Monique...well what can I say. If she wasn't working on competitive intelligence when in Genesys, she would be working for the CIA! Resourceful, detailed and as accurate as it can be - competitive information is always touch and go. Great job Monique...we miss the energy!
Monique has unique set of skills to be able to work with multiple groups, probe deeply, and get answers she is looking for. I could see her best in action when she was driving competitive intelligence projects at Genesys. I think she will be a great asset to any team looking for seasoned individual with marketing, competitive analysis, and product management experience in contact centers and other complementary markets.
Monique is one of the best marketing managers I've ever worked with. What I liked most was and is her excellent marketing background combined with a clear view of reality. Also she has an extremely good intercultural understanding and is able to translate US requirements into European ones and vice versa. When I have the chance to work together with Monique again, it will be my pleasure to take it.
Monique is driven by results, and Genesys results were improved by her work. I worked with Monique on a few projects and was always happy to have her as part of the team. Her contributions showed a good understanding of the market and the process of selling. She always delivered more than she promised and I was sorry to see her leave Genesys when she did.
I've had the pleasure to work with Monique on various large and x-large opportunities. Monique's comprehensive understanding of the contact center, speech industry and customer service market has been key in defining and executing the most appropriate strategy to win prospects and turn them into loyal customers. Working with Monique has always been fun and - even under huge pressure - relaxing and delightful. Her market insight has been intriguing.
I've known Monique for over 15 years and have worked and networked with her frequently during this time. She's a call center/CTI/Speech industry veteran, creative marketing professional, an outstanding public speaker and writer, very well connected and always a pleasure to work with
Monique has a unique, no-nonsense style that makes her a team player - even when she ran her own consultancy. Her honest approach to both opportunities and problems is always refreshing and welcome. She carries this attitude forward in every engagement.
I know Monique as an excellent marketing professional, capable of eliminating the nonsense. It has always been pleasure to work with Monique. Creating content together on a cross-functional team or just getting a competitive outlook from her - you not only get the job done, but also experience part of her passion and energy that she always manages to share.
Monique was a pleasure to work with at Genesys. She is a team player and a dedicated professional. Her ability to think outside the box, have a vision and a plan to execute on it was one of her key strengths which is very rare to find. Her drive & efforts to get things done in time is commendable. It was a great learning experience working with Monique and we really miss her.